Delivery time

The estimated delivery date corresponds to the probable date of receipt of your order.

The delivery range takes into account unforeseen events that may occur in very rare cases, especially in the event of production or delivery delays.

We always pick the fastest shipping available. You get an express delivery for every order you place.

Please note that we cannot guarantee delivery times in the event of force majeure beyond our control, such as extreme weather events, hardware failures, etc.

We also provide you with our service status in real time - available here.

We provide an 'Express Option' in order for your newspapers to be printed first.

This means we will perform a dedicated print run for you, ensuring your newspapers are shipped as quickly as possible.

In most cases, this allows the estimated delivery date to be shortened by one day.

When we rush an order, we're not able to postpone the print if there's a quality issue, like a missing jet or a light color overlap.

Rushing an order can come with a lower-than-usual quality in some rare cases.

That's why we advise you to plan your prints with the simulator in order to get the best quality possible.

Newspaper printing is available from Monday to Thursday. Printing starts at 7 a.m. GMT+1. Any orders placed before this time will be included in the day's production.

Parcel collection is then handled by UPS in the afternoon. Depending on the pickup schedule, orders are shipped the same day or the next day for most orders.

Our team performs a quality control before shipping your newspapers. If a print defect is detected, a reprint is planned for the next day.

If you plan to print more than 1,000 copies, allow an additional business day.

Shipping cost is included, no additional charges will be applied.

Depending on the quantity, we send newspapers with:

• Hard-backed envelopes for small quantities.
• Boxes for small orders. 28 x 38 x 10cm box - 6kg or less.
• Boxes for medium orders. 28 x 38 x 18cm box - 12kg or less.
• Boxes for large orders. 28 x 38 x 30cm box - 20kg per box, multiple box.

If your newspapers haven't arrived, check that:

• You were not available during the delivery.
• Address is incorrect or incomplete.
• The adress is not a PO Box.

We invite you to contact the carrier, in order to schedule a new delivery.

Check your e-mails and phone to be aware of the status of your delivery.

Do not hesitate to contact us for any issues with the carrier.

The European Union and the United States are not subject to customs duties.

Customs duties or VAT may be applied depending on the country where you are having your newspapers delivered.

We cover these costs whenever possible.

In some cases, customs ask to be settled by the recipient, especially when shipping to the following countries:

■ Australia ■ Canada ■ Japan ■ Kazakhstan ■ Mexico ■ Singapore ■ Switzerland ■ Turkey ■ United Kingdom ■